FAQs

Answers to what customers ask us most. If yours isn't here, call 484-357-1610 or email Aquatankworks@gmail.com, Monday to Friday, 9am–5pm EST.

Ordering

Are your tanks made to order?

The AquaVim glass aquariums are. Once you place the order, the manufacturer begins building your unit to the size and finish you selected. That is why made-to-order units cannot be cancelled or refunded once production starts — please see our Return and Refund Policy before ordering.

Can I cancel my order?

Yes, free of charge, any time before the order ships — with one exception: custom and made-to-order products enter production as soon as you order, and all sales on those are final. If you are unsure which category your item falls into, call us before you buy and we will tell you.

Do you offer discounts on multiple units?

Yes. Email Aquatankworks@gmail.com for a personalised bulk quote.

Will you match a lower price?

We will beat it by $50 on any product listed over $2,000. You need to send proof — a screenshot, invoice, or email — and the competitor must be an authorised online retailer with the item in stock. Full conditions are on our Price Match Policy.

Shipping & delivery

How much is shipping?

Curbside delivery is free on every order. Threshold delivery — where the item is brought onto your porch, into a sheltered area, or into your garage — is also available.

How long will it take?

In-stock items ship within five business days of your order. Curbside delivery typically arrives 5–15 business days after that. These are estimates from our suppliers and freight carriers, not guarantees.

When do I get tracking?

Within 24 hours of your order leaving the warehouse, sent to the email you used at checkout. If six business days pass with no tracking, email us and we will chase it.

Do you ship outside the United States?

We ship within the USA. Select products can also be delivered to Canada — if checkout accepts your address, we will fulfil the order.

Can I change my delivery address after ordering?

We will try. Expect delays, and note that any additional carrier charges caused by the change are yours to cover.

Damage, returns & warranty

My tank arrived damaged. What do I do?

Inspect the packaging before you sign for delivery and note any damage on the delivery paperwork. Then send photos of the damage, the box, and the SKU to Aquatankworks@gmail.com within 24 hours of arrival and we will file an insurance claim for you. Freight damage reported after 24 hours cannot be claimed.

How long do I have to start a return?

30 days from delivery for most items. Some brands set their own return window, and where they do, the terms on that product page apply instead.

What does a return cost me?

Outright returns carry a 25% cancellation fee plus return shipping. Products must come back unopened and unused. If you are exchanging rather than returning, contact us — we can often help with part of the cost.

Is my aquarium under warranty?

Yes. We are an authorised dealer for every brand we carry, so the full manufacturer warranty applies to your order. Warranty length and terms vary by manufacturer — check the product page. Note that warranty covers faults arising over time and through use; damage present on arrival is a freight claim and must be reported within 24 hours.

Choosing a tank

What is low-iron glass, and why does it cost more?

Ordinary aquarium glass contains iron oxide, which casts a green tint across everything behind it — most visible at the edges and worst on deep tanks. Low-iron glass removes it, so corals and fish read as the colour they actually are. Every AquaVim tank is built from it.

What shapes do you offer?

Seven: Bowfront, Corner, Full Cylinder, Three-Quarter Cylinder, Half Cylinder, Panoramic Flat, and Seamless Wave. Each comes in a range of capacities and cabinet finishes.

I'm setting up my first tank. Where should I start?

Look at the CRYSTAL all-in-one aquariums — low-iron glass with the filtration built into the tank, so there is nothing to plumb or size. Call us if you want a recommendation for your space.

Still need help?

Phone: 484-357-1610
Email: Aquatankworks@gmail.com
Hours: Monday to Friday, 9am–5pm EST